GET IN TOUCH WITH DONNZEN

Whether you need help selecting the perfect Dancong Oolong, have a question about your order, or just want to share your tasting experience, we would love to hear from you!

How to Help Us Serve You Faster

To ensure a swift and accurate resolution to your inquiry, please include the following details in your email when applicable:

• For Order Issues: Please include your Order Number (#DZN...) in the subject line.
• For Damaged/Incorrect Items: Please attach clear photos of the item and the shipping box.
• For Tea Recommendations: Tell us a bit about your flavor preferences (e.g., floral, fruity, roasted) so we can guide you to your perfect match!

Response Time

We strive to respond to all inquiries within 24 to 48 business hours. Please note that due to the time zone difference between the US and our origin facilities in China, replies will typically arrive during US evening or early morning hours. We appreciate your patience!